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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Maiya Wright

Maiya Wright

September 20, 2024

5  out of  5
rating by Maiya Wright
"Katelyn is professional, hands on, proactive, respectful, helpful, and knowledgeable about what she does. She went above and beyond to share additional knowledge about a benefit that my current life insurance policy doesn't provide for people that are self employed. I highly recommend anyone work with Katelyn! She will make sure all basis of needs are covered and then some."
We responded:
"Thanks Maiya! I'm so happy I could help you with your business insurance needs. I'm always here if you need anything else!"
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Martha d

August 29, 2024

5  out of  5
rating by Martha d
"Being on your own can be kind of scary when not knowing the process of how things work however they definitely made it easy for me and walked me through everything. Kailey goes above and beyond making sure you are well taken care of. I appreciate their patience with me."
We responded:
"We totally get insurance can be overwhelming and aim to make the process as simple and transparent as possible. So glad you had that experience with Kailey. Don't hesitate to reach out if you have any questions or need anything else!"
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Monica Smith

August 29, 2024

5  out of  5
rating by Monica Smith
"Kailey was very thorough when addressing some concerns I had about my bill- very pleasant to talk to and prompt with her responses. I’ve had a great experience so far!"
We responded:
"Thank you for taking the time to provide a kind review; we appreciate the feedback! Providing timely and friendly customer service is really important to us, so happy we were able to assist. We're here if you need anything else!"
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AJ Ashwell

August 15, 2024

5  out of  5
rating by AJ Ashwell
"Quick and easy they had the best deals and Katelyn was very nice and easy to work with would recommend anybody looking for insurance to come here"
We responded:
"AJ, thank you for the great review! We are always here when you need us! "
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Courtney Green

May 21, 2024

5  out of  5
rating by Courtney Green
"Katelyn and Elizabeth have been so helpful. I left State Farm for a while. But, I came back because their customer service is way above what I was receiving elsewhere. Thanks for all of your help!"
We responded:
"We're so happy we could earn your business back and thanks for entrusting us to protect your Auto, Renters, and golfcart! We appreciate your trust in us and look forward to continuing to provide you with top-notch service."
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Fred Davis

May 8, 2024

5  out of  5
rating by Fred Davis
"I just had a fantastic experience with Katelyn on getting new insurance in NC .. no stress thank you very much give her a call and get your insurance state farm A+"
We responded:
"Fred, we're so happy we could help get your motorcycle insurance transferred to NC! Let us know if you need anything else! "
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Homer Griffin

May 4, 2024

5  out of  5
rating by Homer Griffin
"Highly recommend Elizabeth and the rest of the team at State Farm. Got my policy set up quickly and great savings."
We responded:
"Welcome to our family, Homer, and thanks for trusting us with your insurance needs! "
Profile photo of Raquel Vazquez-Rosa

Raquel Vazquez-Rosa

April 26, 2024

5  out of  5
rating by Raquel Vazquez-Rosa
"If you want StateFarm it’s because you want the best quality insurance so you need to go with the best quality agent. Katelyn. Everyone hates paying for insurance it’s expensive and just annoying. Katelyn makes me feel like we are back in the 90s when you could walk into your local State Farm just to chat with your agent. She replies so fast to my emails by the time I check them in late at responding to her! I had an accident last year someone hit me. The only work I did was drop off my car at the collision place. There was literally no issues as all and it was so seamless. It was the first car accident I had had under my own insurance and like I said seamlessly. So happy to use StateFarm and have that peace of mind."
We responded:
"Thanks for the kind words, Raquel! We love having you as a client and are happy we can make your insurance needs easier and that you had a positive claim experience. We strive to provide excellent customer service and are always here for you!"
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Parrish Clark

April 25, 2024

5  out of  5
rating by Parrish Clark
"Katelyn made switching insurances a breeze. I highly recommend anyone to go to her."
We responded:
"Thanks for entrusting us with your auto, homeowner's, and life insurance needs, Parrish! You've been a pleasure to work with and we are here if you need anything!"
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Shannah Little

April 18, 2024

5  out of  5
rating by Shannah Little
"Elizabeth has been AMAZING! She spent the past few days making sure that I had everything I needed at a rate that would work for me. This is the first time that any insurance company has went out of their way to provide me this type of service. I HIGHLY RECOMMEND!"
We responded:
"Thank you, Shannah! Elizabeth thoroughly enjoyed helping you select coverages for your new car within your budget and really appreciated your humor and getting to know you. We're here if you need anything else!"
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Ken Williams

April 10, 2024

5  out of  5
rating by Ken Williams
"Reached out to State Farm for pricing on auto, watercrafts & home insurance. They came back with great rates. Other insurance companies couldn't cover all personal property, which was a disappointment. State Farm suggested an umbrella policy for extra property protection for a little additional cost. This gives us peace of mind going forward. As it turned out, I was in a auto accident and they covered everything, which they should since it wasn't my fault. Agents were very friendly and walked me through every step of the process. Very satisfied with State Farm so far."
We responded:
"Thanks for entrusting us to protect your auto, home, watercraft, and umbrella and we're glad you had a positive claim experience. We are here if you need anything else and look forward to a long relationship!"
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JAMES THOMAS

April 2, 2024

5  out of  5
rating by JAMES THOMAS
"Kate has been the best!!! She makes you feel like family not just a customer. I’d never go back to dealing with call centers if I can have an agent that can handle any questions faster and personal. Keep up the great work and I Thank you!"
We responded:
"Thanks so much for entrusting us with your insurance needs and kind words. We're happy to have you as part of our family!"
Profile photo of Gavin Fox

Gavin Fox

March 14, 2024

5  out of  5
rating by Gavin Fox
"Katelyn and her team have been such a pleasure to work with! They have been so responsive and incredibly professional. I have never experienced this level of service from another insurance company before. Thanks Katelyn and co.!"
We responded:
"Thank you for the kind words and entrusting us to get your Auto and Condo insurance moved from SC, Gavin! We look forward to serving you! "
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G- -Shock

January 25, 2024

5  out of  5
rating by G- -Shock
"I came here with my wife to get a insurance for us and we were serviced in a quick and positive manner . Everything went smoothly and we got our insurance for a very good rate. Highly recommended ❗️"
We responded:
"Welcome again to our State Farm family and Charlotte! We're so happy we could help with your Renter's policy today and look forward to helping you with your Auto and Life insurance in the future! PS Bring the dogs by any time!"
Profile photo of Adrian Popa

Adrian Popa

January 18, 2024

5  out of  5
rating by Adrian Popa
"Honestly, Katelyn Hand's State Farm agency isn't just about insurance; it's about feeling secure and supported. They go above and beyond to make sure you feel confident and taken care of. If you're looking for an agency that puts your needs first, explains things clearly, and welcomes you with open arms, look no further. Katelyn Hand's State Farm has earned my loyalty (and five enthusiastic stars!). I also wanted to give a thumbs-up to Teannah Sampson. Her promptness, attention to detail, and friendly demeanor made my experience even smoother. Thanks, Teannah!"
We responded:
"Adrian, thank you so much for your kind words; it means so much to us as a small business and your experience is what we strive to do every day! Teannah was thrilled to be able to assist you and we are so excited to have you a part of our State Farm family!"
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maggie randall

January 9, 2024

5  out of  5
rating by maggie randall
"I have used State Farm renter insurance for several years and have always had amazing service. Agents contact you directly and you never have to deal with any robots, just nice actual people! I had to move my service and Kyla was so helpful, offering advice and even letting me know about other services that may benefit me. I really appreciate this team! The price is also hard to beat!"
We responded:
"Thanks, Maggie! We are so happy we were able to assist you in the process of getting your first place. Let us know if you need anything else! You got this!"
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Brandon

December 5, 2023

5  out of  5
rating by Brandon
"Very friendly and easy to talk to. Very helpful and knowledgeable when I had questions. Katelyn was very prompt in returning my phone call. If I had 3 hands, I would give 3 thumbs up....but I only have 2, so 2 thumbs up will have to suffice"
We responded:
"Thanks for the kind words, Brandon! We look forward to talking more soon when you move and helping you combine your policies with your fiance!"
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Travis Nixon

October 25, 2023

5  out of  5
rating by Travis Nixon
"Meg was AWESOME and helped me figure my way through a very complicated and frustrating auto insurance situation caused by my previous agent. 100% recommend, and at least one other member of my household is planning to switch over when their current policy expires"
We responded:
"Travis, thank you for such a wonderful review! Meg and I pride ourselves on providing the best customer service we can so your feedback means a lot! "
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John Porter

October 19, 2023

5  out of  5
rating by John Porter
"This was simply the best customer service experience I have had since returning to North Carolina. Meg was very courteous and helpful with all the information she provided. This is truly a five star agency."
We responded:
"John, thank you so much for such a wonderful review! We are always here when you need us! "
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Shanita Jones

October 18, 2023

5  out of  5
rating by Shanita Jones
"Katelyn was Awesome to work with Get with her."
We responded:
"Shanita! Thank you for the awesome review! "
Profile photo of Charles Hardison

Charles Hardison

October 11, 2023

5  out of  5
rating by Charles Hardison
"Great experience and a great rate."
We responded:
"Charles, so happy we could help get your policies transferred from California and look forward to serving you!"
Profile photo of Roy Nash

Roy Nash

October 5, 2023

5  out of  5
rating by Roy Nash
"Incredibly helpful and pleasant, did everything possible to help me and I'm sure would have done much more"
We responded:
"Hi Roy! Thank you so much for sharing your positive insurance experience with us and the Charlotte community. It means the world to me! We are always happy to help you and all of your insurance needs!"
Profile photo of Johnesha Graham

Johnesha Graham

October 3, 2023

5  out of  5
rating by Johnesha Graham
"I couldn’t ask for a better insurance company. State Farm will take care of you! All the staff is very professional, friendly & caring."
We responded:
"Thank you for the kind words, Johnesha! We're happy we could help with your recent auto claim and look forward to serving you in the future."
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J Heff

September 15, 2023

5  out of  5
rating by J Heff
"There customer service is always helpful and excellent."
We responded:
"Hi J! Thank you so much for sharing your kind words with us and the Charlotte community. Our insurance team appreciates the support!"
Profile photo of Rafael Rendon

Rafael Rendon

September 1, 2023

5  out of  5
rating by Rafael Rendon
"Meg was super helpful with getting everything I needed for my car insurance very informative!"
We responded:
"Rafael, thanks for the kind words. We are very happy to help you transfer your auto insurance to NC and are here if you need anything else!"